ISE Controls can accept, for return, most directly purchased items within the last 90 days. Items for return must be in the original packaging. These items may be subject to a restock fee. Restock fees will vary based on the manufacturer’s return policy. This excludes non-standard and custom products.
An RGA (Returned Goods Authorization) number must be obtained from our returns department prior to return. Call 317-255-1327 or email your request to firstname.lastname@example.org. Please follow RGA instructions when returning. Products returned without RGA number will not be accepted and will be returned to the sender at sender’s expense including all shipping fees.
Order cancellation is subject to our manufacturer’s cancellation policy. Cancelled items may be subject to a restock fee.
Non-Standard and Custom Product Returns
Non-standard and custom products are non-cancelable and non-returnable.
Non- standard or custom products are defined as products that are built to the customers specifications, products assembled or modified by ISE Controls, products not stocked by Industrial Sales or orders for value-added products.
ISE Controls sells new products and honors all manufacturer warranties. Warranties vary by manufacturer, call 317-255-1327 or email email@example.com to confirm if a product is under warranty.
- FREE SHIPPING on all on-line orders of $100 or more via UPS Ground.
- Free shipping applies to shipments within the contiguous US only.
- Free shipping applies ONLY to packages weighing 50lbs. or less.
- Shipping charge for all UPS Ground orders under $100 will be $10.
- $10 Shipping Charge applies to shipments within the contiguous US only.
- $10 Shipping Charge only eligible for packages weighing 50lbs or less.
What orders will not qualify for free/ reduced shipping charge?
- Online orders shipping any UPS method other than UPS Ground will be charged standard UPS rates.
- Shipments over 50 pounds are excluded.
- Shipping charges for shipments that require freight/LTL will be added after purchase. Customer will be contacted to arrange shipment and payment.
- Motors are not eligible for free shipping/reduced shipping.